Refund Policy

1. Credit Pack Refunds

All payments for AI credit packs are processed through Waffo Pancake (payment processor) and Creem (Merchant of Record). Given the nature of digital credit purchases, our refund policy is as follows:

• Unused credits: If you have not used any credits from your purchased pack, you may request a full refund within 7 days of purchase.
• Partial usage: Refunds for partially used credit packs are not available. Please ensure the credit pack meets your needs before purchase.
• Expired credits: Credits that have expired after 30 days are non-refundable.
• Technical issues: If you experience technical issues that prevent you from using credits, contact our support team for assistance.

2. How to Request a Refund

To request a refund, contact our support team at the email address displayed on our website with your purchase details and reason for the refund request. Approved refunds are processed within 5-10 business days and returned to the original payment method.

3. Chargebacks

If you dispute a charge through your bank without first contacting us, your account may be suspended pending resolution.

4. Contact

For refund requests, contact our support team at the email address displayed on our website.